Return policy

Thank you for shopping with SKYREACH GLOBAL TRADING LIMITED. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we are here to help. Please read our Returns Policy below for more details on how to return or exchange items.

1. Return Eligibility

We accept returns for unworn, unwashed, and undamaged items. To be eligible for a return, the following conditions must be met:

  • The return request must be made within 14 days from the date you received your order.
  • Items must be in their original condition with all tags attached.
  • Items must not be final sale or marked as non-returnable (such as intimate wear, swimwear, or accessories, unless faulty).

2. How to Initiate a Return

To start a return, please contact our customer service team at [email protected] within 14 days of receiving your order. Be sure to include the following information in your email:

  • Order number
  • The item(s) you wish to return
  • Reason for return

Our team will provide you with return instructions and a return authorization number (if applicable).

3. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part (such as receiving the wrong item). We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Please pack the item securely to avoid damage during the return shipping process.

4. Refunds and Exchanges

Once we receive and inspect your returned item, we will notify you via email regarding the status of your return. If your return is approved, we will process a refund to the original payment method. Please note that it may take several business days for the refund to appear in your account depending on your payment provider.

Exchanges are not currently offered. If you would like a different size or color, please return the original item and place a new order on our website.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at [email protected] with your order number and photos of the damaged item. We will assist you in arranging a return or exchange at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final sale items or items marked as non-returnable
  • Intimate apparel, swimwear, or any items with hygiene seals once opened
  • Gift cards or vouchers

7. Contact Us

If you have any questions or need further assistance with your return, please feel free to contact our customer service team at [email protected]. We are here to assist you!

Thank you for shopping with SKYREACH GLOBAL TRADING LIMITED. We appreciate your business and hope to serve you again soon!